Three plumbers you'll actually meet

Klipspringer Plumbing is three people in Muizenberg. We've been trading since 2013. Zaid Petersen is our PIRB registered plumber and he signs every certificate of compliance himself.

We reply on the same working day.

Why Klipspringer Plumbing started with a photo on WhatsApp

That habit started with one man and a long run on the tools.

We began this business in 2013. Zaid grew up in Lavender Hill and then Retreat. He took an apprenticeship with a plumbing firm in Retreat at nineteen, spending four years learning the trade. After that he worked as a qualified plumber with a bigger outfit in Retreat.

Sixteen years on the tools taught him one thing: people hate surprises on the bill. So we built the business around a simple habit.

Send us a photo on WhatsApp. We tell you what it is and what it costs before we arrive. No quote without seeing the job first. We are a three-person business, so you deal with the people who do the work, not a call centre. We quote before starting and we stop to ask before spending more. We also refuse work that isn't right for you: no geyser without a certificate, no heat pump that doesn't make sense. Zaid would rather tell you that than sell you something.

From one bakkie in Retreat, we now look after a lot more homes.

Who we help across the far south

Those ageing homes tell the same story over and over. You have lived in your Muizenberg, Kalk Bay or Tokai house for years and now the original plumbing is tired. Clay sewer lines, galvanised pipes, an old geyser. You stand in the kitchen with water on the floor, scared of the bill. We explain what happened, show you photos before and after and the invoice matches the quote.

Retired in Fish Hoek or Kalk Bay? Your pipes may be pinholing and patching is money down the drain. You want it solved honestly, with an upfront price. No work pushed on you that you don't need. Done and dusted.

Rental properties across the far south need a plumber who turns up as promised and sorts it in one visit. You also need proper paperwork: invoices matched to quotes, plus before-and-after photos. Then you can justify the cost to owners, tenants or insurers without being on site.

You can see what we actually do on our Services page.

How we work before we touch a pipe

So here is the order we follow. Our method keeps you calm and in the know, because Zaid believes trust comes from telling you the truth first.

1. You send us a photo on WhatsApp. We look at it and tell you what it is and what it costs, so you know the price before anyone arrives.
2. We see the job in person before we quote in full. We won't price a job blind, because a photo shows a lot but not everything.
3. We quote before we start. We stop to ask you before spending more. No creeping bill while you wait in the kitchen.
4. We quote every part before we fit it. That way the invoice matches the quote, with no surprises at the end.
5. We leave the place tidy. Where the work needs it, Zaid signs off the certificate of compliance. The word we hear most is "calm" and the second is "tidy".

Those are the words people reach for when they talk about us.

What Klipspringer Plumbing customers say

• Client testimonial

  “Our geyser burst at night. They were here in half an hour and Chantal handled the whole insurance claim.”

• Client testimonial

  “We have used Klipspringer for our guest house for six years. They are the only plumbers we call.”

Our people

• 

  Zaid Petersen

  Owner and master plumber

  • Geyser Certification Required
  • Sixteen Years on Tools
  • Master Plumber, Signs Certificates
  • Four Year Apprenticed Plumber
  • 16 years' experience

  Zaid has been on the tools for sixteen years and started Klipspringer Plumbing in 2013. He is a PIRB registered licensed plumber who signs off every certificate of compliance. He grew up in Retreat, trained with a plumbing firm there.

• 

  Chantal Adams

  Office, bookings and insurance claims

  Chantal joined in 2019 after years as a bookkeeper. She runs the diary, the quotes, the invoices and every insurance claim pack. She is usually the first person who answers your WhatsApp.

• 

  Lwazi Mthembu

  Plumber and drain specialist

  • Lwazi Since 2018

  Lwazi joined in 2018 and now runs most of our drain work: the camera, the jetter and relining. He is patient with a camera and would rather find the exact spot than guess. He is studying towards his master plumber qualification.

Frequently asked questions

Is Zaid Petersen a qualified, registered plumber?

Yes. Zaid is PIRB registered, with registration number PIRB-L-40917 and he signs every certificate of compliance himself. He is also the owner and master plumber at Klipspringer Plumbing.

How long has Zaid been doing this work?

Zaid has been on the tools for about sixteen years. He served a four-year apprenticeship with a plumbing firm in Retreat, then worked as a qualified plumber with a bigger outfit in Retreat before starting Klipspringer Plumbing in 2013.

Why do you ask for a photo before quoting?

A photo on WhatsApp lets us tell you what the problem is and what it will cost before we arrive, so you are not caught out by surprises. Zaid believes people hate bill surprises most, so we built this habit into how we work. We still see the job in person before we quote in full, because a photo doesn't show everything.

Who will actually turn up at my door?

You will deal with one of three people: Zaid Petersen, Chantal Adams or Lwazi Mthembu. Zaid is the owner and master plumber, Chantal runs bookings and insurance claims and Lwazi runs most of our drain work, including the camera, jetter and relining.