Terms & Conditions
Welcome to klipspringerplumbing.co.za, operated by Klipspringer Plumbing (Pty) Ltd (registration number 2013/148822/07), 7 Klipspringer Lane, Muizenberg, Cape Town, 7945, hello@klipspringerplumbing.co.za. By using this website you agree to these terms. Effective 2026-09-27. Written in plain language as the Consumer Protection Act requires.
We reply on the same working day.
Using our website
You may use this site for lawful purposes only. All content, trademarks and materials on the site belong to us or our licensors and may not be copied or reused without permission.
Orders
Before you confirm an order you can review and correct it, including all costs. We will supply our full name, registration details, address and contact details as required by ECTA. If any required disclosure was not made, you may cancel within 14 days of receiving the goods or service.
Liability
We provide this website "as is". To the fullest extent the law allows, we are not liable for indirect or consequential loss arising from your use of the site. Nothing in these terms limits or excludes any right you have under the Consumer Protection Act that may not lawfully be limited or excluded, including our liability for gross negligence or for unsafe or defective goods.
Changes
We may update these terms; the current version is always on klipspringerplumbing.co.za.
Governing law
These terms are governed by the laws of South Africa.
Shipping & Delivery
Where we deliver
We deliver to Muizenberg, Kalk Bay, Fish Hoek, Lakeside, Tokai and Constantia (Cape Town) via our courier partners.
Costs and timeframes
Delivery costs are R95 anywhere in the far south and are shown in full before you confirm your order — there are no hidden charges. Delivery is free on orders over R1 500. We aim to deliver within Emergencies same day. A planned geyser swap or solar install is usually two to five working days, depending on stock.. If we cannot deliver within 30 days of your order (or the agreed time), we will let you know and you may cancel for a full refund.
Risk and tracking
Risk in the goods stays with us until you (or your nominee) receive them. We provide tracking so you can follow your order.
Delivery problems
If something goes wrong with delivery, contact hello@klipspringerplumbing.co.za and we will put it right.
Returns & Refunds
At Klipspringer Plumbing we want you to be happy with your purchase. This policy sits on top of your legal rights — it never reduces them.
Your legal rights (these always apply)
- Defective, unsafe or poor-quality goods (Consumer Protection Act, 6 months): if goods are unsafe, of poor quality, don't work, or don't match their description, you may return them within 6 months of delivery and choose a repair, replacement, or full refund — at no cost to you, and we pay return shipping.
- Change your mind on an online order (ECTA, 7 days): for goods bought online you may cancel within 7 days of delivery, without giving a reason, and we will refund you within 30 days. You return the goods at your own cost, and they should be unused and in their original condition. This 7-day right does not apply to custom or personalised goods, perishables, and hygiene items that have been unsealed.
Our voluntary returns (a bonus, not a legal minimum)
Beyond the rights above, you may return most items within 14 days of delivery for a refund or exchange if they are unused and in original condition. For these change-of-mind returns, the customer pays the return shipping.
Not eligible for voluntary return: Unused and in the box within 14 days, they WhatsApp us and we refund once it's back with us. Faulty items are swapped under the manufacturer's guarantee. (your legal rights above still apply to genuinely defective items).
Our own returns terms
We only accept returns on items that arrive damaged or wrong. You must tell us within 48 hours of delivery and provide photos. Custom-cut pipes cannot be returned. This does not limit any right you have by law. These terms sit on top of your legal rights above.
How to return
Email hello@klipspringerplumbing.co.za with your order number and reason, and we will guide you.
Cancellation Policy
We hold your appointment time exclusively for you, so we ask for reasonable notice if you need to change or cancel.
Notice
Please give at least Just let us know the day before. notice to cancel or reschedule, by phone or email.
Late cancellations and no-shows
If you cancel with less notice, or do not attend, we may charge If we're already on the way we charge the call-out fee, otherwise nothing., reflecting the time reserved that we could not fill. We apply this reasonably and in line with the Consumer Protection Act.
Our booking terms
If you cancel your booking less than 24 hours before the scheduled time, we keep the R350 call-out deposit.
Rescheduling
You can reschedule free of charge as long as you give us the notice above. Contact hello@klipspringerplumbing.co.za or +27 76 152 2864.
Disclaimer
The information provided by Klipspringer Plumbing on klipspringerplumbing.co.za is for general informational purposes only. It is not engineering advice, and using this site or our content does not create a professional relationship. Always seek the advice of a suitably qualified professional before acting on anything you read here.
No guaranteed results
Every person's situation is different. We do not guarantee any particular result, and any testimonials or examples reflect individual experiences, not typical or promised outcomes.
Liability
To the fullest extent the law allows, we are not liable for any loss arising from your reliance on this content, which is provided "as is". Nothing in this disclaimer limits or excludes any right you have under the Consumer Protection Act that may not lawfully be limited or excluded, including liability for gross negligence or for unsafe or defective goods.
Independent sign-off
Every gas installation we carry out is checked and signed off by an independent SAQCC-registered gas inspector.