Privacy Policy
Klipspringer Plumbing ("we", "us") respects your privacy and processes personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). Effective 2026-09-27.
We reply on the same working day.
Who is responsible
The responsible party is Klipspringer Plumbing (Pty) Ltd of 7 Klipspringer Lane, Muizenberg, Cape Town, 7945. Our Information Officer is Zaid Petersen (hello@klipspringerplumbing.co.za), who is accountable for compliance and handles your requests and complaints.
What we collect and why
We collect: your name, email, phone number and the details of your enquiry. We collect it to respond to your enquiries, provide our services, and meet our legal obligations. Where we ask for information, we tell you whether it is voluntary or required and what happens if you do not provide it. Our lawful bases include your consent, performing a contract with you, and our legal obligations.
Who we share it with
We share personal information only with the processors who help us run our business — our website host, email provider and analytics provider — under appropriate safeguards. We do not sell your personal information.
How long we keep it
We keep personal information for as long as necessary to fulfil the purpose we collected it for, or as the law requires.
Security
We apply reasonable technical and organisational safeguards to protect your information, and will notify you and the Information Regulator of a security compromise as POPIA requires.
Your rights
You may ask us to access, correct, or delete your personal information, object to processing, and — where processing is based on consent — withdraw that consent. Contact hello@klipspringerplumbing.co.za. You may also complain to the Information Regulator (inforegulator.org.za).
Cross-border transfers
Some processors are located outside South Africa; we transfer your information to them under lawful safeguards (POPIA s72).
We may update this policy; the current version is always on klipspringerplumbing.co.za.